Return & Refund Policy

We hope you are happy with your purchase from Kaleido Indonesia Authorized Partner. We offer refunds on unused and “like new” items returned in their original box, subject to a restocking fee. For used items we offer credit based on the condition of the item. Store credit will be issued for orders returned after 60 days from the purchase date, no returns are accepted after 90 days.Please be aware that the equipment we sell is intended for appropriate use. By using it for a purpose other than what it was intended for you will void the manufacturer’s warranty. Warranties are nontransferable – resale of any equipment will void the warranty. If equipment you purchase from us fails prematurely please contact us.

Merchandise Returns

We cannot offer a “satisfaction guarantee” on merchandise or coffee. We ask you to read descriptions and purchase in good faith, we are honest in our reviews! If you are unsure about an item, feel free to email or call with questions before you purchase. Please do not buy items with the intention of returning: this is devastating to any small business! We do not want you to keep something that you are really unhappy with, but often we can advise you on the proper use of an item and resolve other issues.

Shipping Damage & Mistakes

Please open and inspect your package as soon as you receive it. If your shipment was damaged or you received incorrect merchandise, please email with photos as soon as possible and we will take care of the issue. Damaged merchandise must be reported within two weeks of delivery.

Easy Return to our Warehouse

We provide UPS return labels for your return shipping. Please pack all items you are returning and print the return label and stick it on your return package.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’re received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company  to process and post the refund too.Refunds will arrive in about 10-20 working days.
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