Shipping Policy

Shipping Cost & Time

Regardless of the area, the shipping of Kaleido is included in our prices and will be delivered as soon as possible. Usually, delivering time is 15-20 working days.

Where is my order?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. 


  • To help solve the problem of customs duties and VAT, we usually choose the airfreight line of the corresponding country to transport the package. And the final delivery will be made by UPS, DHL. That means you may be unable to check the tracking number until the package has cleared customs.
  • Please make sure to enter a physical address and phone number to avoid any issues with your shipment.
  • For rural or remote regions, please allow an additional 1-2 days for delivery. We appreciate your patience!
  • If your order has already been shipped, we will be unable to redirect it. Here are some alternate options:
    Once the package has been delivered to DHL or UPS, you can contact the carriers directly to request them to redirect it to an alternate address. Please note that this is done at the discretion of the carriers.
    If you need further assistance, please contact us – we’re more than happy to help!
  • When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
    If you don’t receive your package on time, please feel free to contact us. As a friendly reminder, all shipping times listed in the chart above are calculated in business days and do not include weekends.
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